Help center
Email us, report harm, fix a purchase, or delete your account. We are a small team. Safety reports are read first. Ordinary questions usually get a reply within one business day.
Write from the email on your Agape account when you can, and include what you already tried. Do not send full credit-card numbers in email.
How to delete your account
Works the same on the web and in the Android app:
- Open Agape (browser or app) and sign in
- Go to Settings
- Tap or click Delete Account
- Confirm deletion
Full details, including the 30-day restore window: Account deletion. Cancel Play or Stripe billing separately if you have a subscription.
What to put in a support email
Include the email on the Agape account, whether you are on the website or the Android app, and what you already tapped. For billing, the approximate time and last four digits of the statement (not the full card). For a safety report, usernames, screenshots, and whether you already blocked them. The more specific you are, the less we have to ask you to repeat yourself.
Web and Android share the same account. A Super Like you buy on Play should show after Restore Purchases. A web Premium subscription is managed in Stripe, not in Google Play — cancel in the place you paid. Mixing those two is the number one “I cancelled but still got charged” mix-up.
We do not offer phone support. We do not have a chatbot that pretends to be a pastor. If your question is already answered in the FAQ, we may reply with that link. If it is a ban or a safety case, we will not discuss another member’s private data with you.
Fix it yourself
Wrong city or no nearby people: Allow location for the browser or Android app, turn off VPNs that spoof another country, then reopen Discover.
Missing Premium or Super Likes: Android — Restore Purchases in Shop. Web — refresh Shop after Stripe checkout. Still missing? Email us the time of the charge, not the card number. Cancel in Shop → Manage Subscription (web) or Google Play (Android). Refund policy.
Verification rejected: Use a live selfie in good light, no sunglasses, face filling the frame, matching your profile photos. Try again from Profile → Verify. Photo messages in chat stay locked until you are verified.
Cannot sign in: Use the reset-password link from the login screen. Check spam for Agape mail. If you no longer have the inbox, email support from another address and tell us the name on the profile — we will only help enough to protect the account.